Contact the SlimBound records desk
One desk answers everything: orders, delivery, lot verification and refunds. It is staffed Monday to Friday, 8:30 a.m. to 5:30 p.m. Central and replies inside one business day.
Orders and refunds
[email protected]
Delivery questions, refunds under the 60-day guarantee, wrong or damaged parcels. Include your order number and we can answer in one reply instead of three.
Records and certificates
[email protected]
Lot code checks, certificate of analysis requests, suspected counterfeits. Send a photograph of the code under the label seam and we will identify the run.
Telephone
+1 (270) 683-4190
Monday to Friday, 8:30 a.m. to 5:30 p.m. Central. Outside those hours, email is faster than voicemail.
Post
Ohio Valley Supply Partners, Inc.
1201 Frederica Street, Suite 320
Owensboro, KY 42301
United States
Do not post returns to this address without a return number; unlabelled parcels cannot be matched to an order.
Write to us
This form opens your own email client; nothing is stored on this site. We never ask for card numbers, full bank details or passwords by email or phone, and any message that does is not from us.
This is the authorized contact channel
eslimbound.com operates as the authorized United States distribution portal for SlimBound. Support for SlimBound runs through the two addresses and the number above and nowhere else. If somebody contacts you about a SlimBound order from a different address, treat it as an impersonation attempt and forward it to [email protected]. Step four of the source check covers this.
Before you write about delivery
Tracking is emailed when the shipping label is created, which is usually the business day after the order. Carriers often show no movement for the first 24 hours. If tracking has not updated in three business days, write in and we will chase it from our side.
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