SlimBound refund policy

This policy governs refunds for SlimBound orders placed through eslimbound.com and fulfilled by Ohio Valley Supply Partners, Inc.. It is written to be read, not to be survived.

1. The window

You may request a refund within 60 days of the date your parcel is recorded as delivered. The delivery scan is the start date, not the order date, which means a slow carrier does not eat into your window.

2. What qualifies

All three package records qualify: one bottle, three bottles and six bottles. Opened bottles qualify. Partially used bottles qualify. You do not have to give a reason and you will not be asked to complete a questionnaire before the request is accepted.

3. What is refunded

The purchase price of the product. Shipping charged on a single-bottle order at checkout is not refunded, because it was paid to the carrier. Where the three-bottle or six-bottle record shipped free, there is nothing to deduct.

4. How to start a request

Write to [email protected] with your order number inside the 60 days. We reply with a return authorisation number and a return address, usually the same business day and always within one business day.

5. Returning the goods

Return every bottle from the order, with the return authorisation number written on the outside of the parcel. Use a tracked service and keep the tracking number. Return postage is yours except where the order was incorrect, damaged or short, in which case we cover it and say so in writing before you post anything.

6. Timing of the refund

We issue the refund to the original payment method once the returned parcel is logged at our address. Issuing banks usually post the credit within three to five business days after that. We do not offer store credit in place of a refund and we do not require you to accept a replacement.

7. Damaged, short or incorrect orders

Photograph what arrived and send the photographs to [email protected]. We replace or refund at your choice and cover postage in both directions. This sits outside the 60-day guarantee and does not use it up.

8. Purchases not made through this portal

SlimBound is distributed in the United States only through eslimbound.com. We have no record of, and cannot refund, a purchase made from a marketplace listing, a reseller or any other site. Take those up with whoever sold them to you.

9. Repeat requests

The guarantee is intended to let a buyer try the product honestly. We reserve the right to decline guarantee refunds on repeated orders from the same buyer or address after a first refunded order, and we will say so plainly rather than by silence.

10. Disputes

If you are unhappy with how a request was handled, write to [email protected] and ask for it to be reviewed by the records lead. We would rather resolve it directly than through a chargeback, which costs us both time. Nothing in this policy limits rights you have under applicable consumer law.

11. Contact for refunds

Ohio Valley Supply Partners, Inc., 1201 Frederica Street, Suite 320, Owensboro, KY 42301. Email [email protected], telephone +1 (270) 683-4190, Monday to Friday, 8:30 a.m. to 5:30 p.m. Central. Do not post returns without a return authorisation number; unlabelled parcels cannot be matched to an order.

The plain-language walkthrough of the same process is on the guarantee page. Return to the SlimBound Weight Loss Supplement home page when you are done.